Support Center

It’s great to see you want to know more about Ecom. This Help Centre is meant to answer the most basic questions about the functionality of your account and shed some light on the more advanced and daily use of the Ecom platform.

Is your question not listed here? Please let us know by contacting customer support.

Login and Account

  • Create your account
  • Modify personal data
  • Forgotten password
  • Modify company data
  • Adjusting house style
  • Setting Preferences

Your company

  • Setting up your business
  • Add a company
  • Edit company data
  • Delete a company


  • Creation of invoices
  • Sending invoices
  • Creation of recurring invoices
  • Exporting invoices
  • Adjusting invoices


  • Make quotations
  • Edit quotations
  • Send offers
  • Converting quotations into invoices

Taxes / VAT

  • Add VAT rates
  • Compound VAT
  • VAT rates change
  • Separate VAT per article
  • Automatically add VAT to articles


  • Expenses Creating Categories
  • Expenses Editing Categories
  • Add expenses
  • Overview report of expenses


  • Modify notifications
  • Receive notifications for read quotations
  • Receive notifications for read invoices


  • View sales statistics
  • View Profit & Loss statistics
  • View expenses / cost statistics
  • Taxes / VAT statistics view
  • Download statistics reports


  • Add payments
  • Linking payments to an invoice
  • Partial payments
  • View outstanding invoices

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Do you have any questions?

Do you still have questions about Ecom or do you need help configuring your account? Please contact our customer support service and we will answer your questions as soon as possible.

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